As with the other commenter below: yeah, sorry about that! I created a discord for the game (linked from the ? icon), I'm happy to give step-by-step hints/advice to anyone that needs it. The main issues seem to be:
1. HINT: the start of the manual (in the Documents folder) explains how to 'connect' to a router, and what to type in to reboot it; the other doc has the address + username + password
2. HINT: the NPCs (like your Mom) are very stupid - they only respond to keywords - and they try to literally tell you what to do / what to respond to them. e.g. your Mom wants to know when it's done, so you can say to her "done" (or any variation on that) and she'll re-try the wifi
