The Itch support team is very small and at Christmas, they tend to be very busy and will only contact you if they need information.
By the way, if you check the rules, you will see that this forum is answered by the community and is not a means of contacting support or staff. If it is really an urgent issue, the rules (which you seem to have not read) say that you must put the ticket number.
I just checked, and I see your game indexed and without any restrictions.
EDIT: I just noticed that you are posting the same thing again within a few days of each other. This doesn't look good and can lead to sanctions, such as having your posts deleted.