This was a very (unfortunately) accurate parody of the state of working for large corporations today. The tedium and ridiculousness of the formulaic and unhelpful online chat interactions made me exasperated in the best way - you really nailed it, haha.
Needless to say, I loved your concept, and I was impressed with all the written content your game included. Usually I don't like reading a lot in games, but the way you did it made me want to keep reading to see what ridiculous corporate-speak thing would happen next.
The main issue I had was sometimes not being able to engage with something I needed to, like using the computer, talking to the robot in Terminations, or picking up a keycard. It seemed like the hitbox for these things was a bit finicky, so if I wasn't far enough away or approaching from the correct angle, I couldn't get the little "hand" interaction cursor to click on these. I still persevered and was able to finish the game, so it wasn't too bad.
Although the map was a bit difficult to navigate because everything looked the same, and you could probably find some points of interest to help orient players better, I wouldn't completely change it. I think the grey, barren, unremarkable and repetitive nature of the environment perfectly suits the story you're trying to tell. It is a sad soulless building owned by a sad soulless corporation. Nobody is decorating their cubicles. Everybody has been declared a cost center and terminated. Truly a scary scenario!
I can't promise I'd commit to 37 more floors lol, but I would definitely come back and play more if I saw an update here. Really love where you're going with this one. Great job!