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(1 edit)

Hi, I'm on Windows 10 and I just got a message saying "an exception has occurred". After pressing "ignore", the game crashes and a text files pops up saying the following: 

I'm sorry, but an uncaught exception occurred.

While running game code:
  File "game/common.rpy", line 7025, in <module>
  File "game/screens.rpy", line 397, in phone
NameError: global name 'phoneInfo' is not defined

-- Full Traceback ------------------------------------------------------------

Full traceback:
  File "C:\Program Files (x86)\Steam\steamapps\common\Changeling\renpy\bootstrap.py", line 306, in bootstrap
    renpy.main.main()
  File "C:\Program Files (x86)\Steam\steamapps\common\Changeling\renpy\main.py", line 513, in main
    run(restart)
  File "C:\Program Files (x86)\Steam\steamapps\common\Changeling\renpy\main.py", line 139, in run
    renpy.execution.run_context(True)
  File "C:\Program Files (x86)\Steam\steamapps\common\Changeling\renpy\execution.py", line 846, in run_context
    context.run()
  File "common.rpyc", line 7025, in script
  File "C:\Program Files (x86)\Steam\steamapps\common\Changeling\renpy\ast.py", line 862, in execute
    renpy.python.py_exec_bytecode(self.code.bytecode, self.hide, store=self.store)
  File "C:\Program Files (x86)\Steam\steamapps\common\Changeling\renpy\python.py", line 1888, in py_exec_bytecode
    exec bytecode in globals, locals
  File "game/common.rpy", line 7025, in <module>
  File "game/screens.rpy", line 397, in phone
NameError: global name 'phoneInfo' is not defined

Windows-8-6.2.9200
Ren'Py 6.99.14.3.3347
ChangelingBeta 3.2
Wed Mar 18 00:28:49 2020

What can I do? I won't let me continue playing... Which I'm bummed about since I just bought the game :(

thank you in advance x

edit: it's important to add that I'm using an older save file from when I played the demo- if I start a new save file, will it help?

(+1)

This should only happen if the game is trying to access old save data of some kind from before we added the phone text box into the game. If you played the demo and/or tried to use an old save that was available from that, it will definitely throw this error.

thanks! I'll try opening a new save file- and thanks again for the quick response!