Not to my knowledge, but support requests can also be lost along the way. You know what e-mail is like. I'll ask an admin.
Viewing post in Has Support Been Slow Lately?
Hi, I'm new to think online community thing and I didn't know how else to reach you, sorry if this is rude. I've been having major issues with my game and yes I went onto the support site and made sure my drivers were up to date etc etc. I've had this game since Feb and if anyone could reach out to me that would be awesome.
Thanks and sorry again if this was a rude way of reaching out
You create a new topic from the... wait for it... big red button saying New Topic at the top of each category. And if you mean this Herculion, their creator profile mentions a Twitter account and an official website which... wait for it... has a big fat link in the header labeled Contact Us / Support (it leads to a third-party service). Is that the support site you mentioned?
Of course, it's fine to also ask right here in the community, in case other people played the game and learned how to fix its problems. But help us help you:
- start a new topic, with a good title and preferably in the right category;
- say which game it is and link to it if you can so we don't have to search and guess;
- explain what problem you have!
Hope this helps. Thanks for not wasting our time.