Windows 10 OS. I've run it in multiple compatibility modes, and tried to run it as an administrator. When I run compatibility mode or run compatibility troubleshooter, it still doesn't work--I will click "test troubleshooter" (or whatever the exact phrase is), it doesn't open. I've tried downloading it to several different places. Every thing I try is the same--my computer acts as though it's loading (mouse pointer turns into a circle) but then never actually opens. I've tried downloading it straight to my computer and using the itch.io app--when I used the game manager app, it would show as loading and then wouldn't open (though it claims I've spent time playing it). I'm sure it's something really simple I'm doing wrong but I can't for the life of me figure out what.
Hmm... I'm not really sure what could be going on as the game was built on Windows, and our current machine runs on Windows 10, and the game still works perfectly fine. That said, we should have a new build that runs on a more up-to-date version of the game engine in a few days, so maybe that'll work?
Unsure if this will be helpful, but this is what the log says every time I try to run the program, no matter where I run it/install it from
Bootstrap to the start of init.init took 0.12s
Early init took 0.43s
Loader init took 0.16s
Loading error handling took 0.04s
Loading script took 0.59s
Loading persistent took 0.07s
Importing _renpysteam: ImportError('No module named _renpysteam',)
Running init code took 0.79s
Loading analysis data took 0.03s
Analyze and compile ATL took 0.01s
Index archives took 0.00s
Dump and make backups. took 0.00s
Cleaning cache took