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Lights Out Games4 years ago

Seems so. But interestingly enough, all of my new message posts are getting bunched in a single notification that claims it was created 48 days ago, even for posts created recently. I’m wondering if this is some digest notification that’s just getting added to, and thus not emailed out? I clicked the Subscribe button on my games’ community, so in theory I should be getting new messages.

I do get notifications via email and on-site for posts I individually subscribe to by checking the individual checkbox, along with notifications of new follows and such.

I wonder if this has anything to do with me changing my account email address? The address definitely works, as I do receive some notifications there. Not sure why it’d matter if the address worked before and after the change, but it is something I tweaked so I thought I’d mention it.

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leafoAdmin4 years ago

With on-site notifications, if you haven’t read them then they are batched together every 4 hours and then mailed in bulk. Does that explain what you’re seeing?

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Lights Out Games4 years ago

Yeah, I think so. That’s a bit odd, though, and I wonder if it might be changed?

Generally, if I get a message about a new post in my game’s community, I’ll go to the game’s community to read it, or I’ll follow the email links. To my knowledge, neither action clears the indicator that I’ve read the notification. So if I want regular notifications of new topics in my email, it looks like I have to take the additional step of accessing and clearing my notifications. Since email notifications are meant to save time, I probably won’t manually mark the notification as read, so I won’t get new email notifications, and the feature just won’t serve a purpose for me. Am I misunderstanding how it works, or missing a setting to change it? Some alternatives that might be better:

  1. Offer a setting to not batch notifications. I may need to unset that if my game takes off, but in the initial stages where I’d like to respond more quickly to feedback and get back to building, getting every notification quickly is key.
  2. Embed a tracking pixel in the email noting that the notification has been read, similar to what GitHub does. If this happens already, I haven’t seen it mentioned anywhere I’ve looked.
  3. Make the emailed link mark the notification as being read, such that clicking on the reply/post links makes notifications flow again. Although, in the case of batched notifications, the previous 2 solutions would make it more difficult to discover multiple new posts.

Thanks!

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