Hey, sorry for the issue. We deployed some changes to account for multi-currency pledges and it caused a temporary issue with validating pledges. Could you instruct them to try again, it should be resolved
4 years ago (+1)
Do you mind giving more specific info about what you’re trying?
- Are you a creator trying to enable access to your page?
- Are you someone who has a pledge trying to gain access to someone else’s pledge?
- Some combination of the two?
The error you are seeing is different than the one that the other people here are reporting.
I’m specifically trying to gain access to an alpha build we deploy using this link: https://littlenapoleon.itch.io/changelingtalealpha/patreon-access
We haven’t changed the link or changed the settings at all since it was setup a few years ago.
Clicking that link takes me to the Patreon page to allow access, then to the error.
4 years ago(+1)
Do you have a pledge for your thing with the account you’re attempting to log in with?
4 years ago (+1)
Thanks, I was able to identify the issue with the information you provided. It appears you have a pledge without a reward associated with it. I’m guessing this is because you started your pledge a very long time ago when patreon didn’t force you to collect a reward, or you started pledging before the campaign had rewards.
In any case, we now account for this type of pledge and it should no longer throw an error.
Aside from that message above, I have confirmed that your fixes have resulted in fixing both of the problems now.
The campaign owner is now able to refresh the campaign details (he was previously receiving the same error I was when trying to connect and disconnect patreon), and I am now able to verify my pledge and get access.
I’m still concerned that you’re being told we don’t actually have tiers (because I’ve had other people test and we all definitely have tiers selected), but it does work now at least.
4 years ago(+1)
That’s a separate issue. Patreon’s API is returning HTTP 403. Either Patreon is at fault here, or perhaps the account owner deleted itch.io from the list of connected apps from the Patreon side? If they disconnect and reconnect on itch.io then it may solve that: https://itch.io/user/settings/connected-accounts
4 years ago (+1)
That’s expected, you have to start over from the beginning to perform the action again.
4 years ago(+1)
Thanks a lot for getting back!
It seems that it is indeed possible to get access again. I am still getting dm's on patreon from people saying they can't access the game though. I'll ask them about what exact error code they are getting.
Interestingly, it does appear that there were some people able to access the patreon version even throughout the past days.
4 years ago(+1)
Looking good, nobody has notified us since you fixed something yesterday. Thanks a lot!