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In my day job, I am the technical writer (amongst other things) for the biggest and best traffic management system in the world. I write user manuals, online help, specifications and so on. In doing so, I have to delve into every nook and cranny of that software. I find bugs. Lots of bugs. Bugs that the testers haven't found. I raise bug reports. When you are writing bug reports on a safety critical system, you can't afford to mince words. People's lives and property could depend on that bug being fixed. This is probably why I may seem pedantic.

Some people at work call me a perfectionist. I take offence at that term. Perfection is something that you strive for. It can never be achieved. I prefer to think of it as attention to detail. Get the little things right and the big things will fall into place.

That's a great article, Chris. I think I'll forward it to my work colleagues.

That explains it! Or most of it.

Oooh, I'm a technical writer too (amongst other things), but I'm not trained to be. I should get someone else to be the technical writer. I'm more the 'education' guy, trying to discern how to make things understandable. ^_^

Ha, ha. Me too. I am self taught and have no formal qualifications in technical writing. I failed English in the School Certificate, probably because it was all drama and poetry and Shakespeare and all that other rubbish that has very little to do with writing skills - the ability to express yourself, spelling, grammar, punctuation and capitalisation. I think I learnt from writing reports at work, some vocational training and writing for fun - writing bushwalking reports, editing an Atari user group newsletter and writing about adventures for a UK computer magazine.

After failing English in 4th form (or year 10, as it's called nowadays), I went on to get a distinction in technical communications at uni and a couple of prizes for most popular article in those computer newsletters/magazines.

Nowadays, most kids (and adults) can't even string a sentence together. I blame the education system and social media for that.

Oh, I'm a trainer, too. I like teaching people. Hence the desire to break things down into small understandable chunks, put things in the right sequence and make things as clear as possible.