I don’t see any active tickets on your account. Did you contact us using the email address that owns the account? Otherwise the email you sent won’t get attached to your account, prioritized, and we’ll only be able to respond with “please reply with the correct email” since it’s related to private account information. Hope that helps
(Also, please try not to reply to other people’s threads, since all you’ve done is notify the person who created this topic, and not someone who can assist you)