Also, we’re in the process of updating the rules of the board. Please do not tile topics I need help, Support does not answer, etc. but instead describe the actual problem you are having, that way others who have similar problems are able to find a solution. I’ve updated the title of the topic here.
Viewing post in How do I tell if my tax information is correct
you could also do something about support email, why not add a program like https://freescout.net/ or https://www.opensupports.com/ this might help reduce lost mail. You may also need to program common questions since most users will ask them.