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itch.io Community » itch.io » Questions & Support

How do I tell if my tax information is correct

A topic by Fexcron created Mar 01, 2021 Views: 875 Replies: 9
Viewing posts 1 to 4
Fexcron3 years ago (1 edit)

I created a support request about the payment, which is considered for 8 days. I know that this is not the longest waiting time, some people have up to 60 days. The problem is that this is the first payout. I need to understand if this is correct was filled out correctly in the tax interview. Service does not let me know if everything is okay or not. And judging by the themes on the forum, you can sit for a long time until it turns out that something was wrong. Actually I would like to get an answer whether everything is all right? I asked this question to support but there silence.

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leafoPinned ReplyAdmin3 years ago (4 edits) (+1)

If it rejects your information then it will either prevent you from submitting it, or you’ll find out almost immediately. No bad news means that your information has been successfully stored, and payouts will be attributed to the information you provided, with any withholding rates that have been reported on your dashboard.

I need to understand if this is correct was filled out correctly in the tax interview

Keep in mind we can’t provide financial or tax guidance. It’s your responsibility to complete the form correctly, or seek the relevant help if you are unsure about how to complete the form.

Hope that helps.

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Fexcron3 years ago

So I just have to wait for the transfer to be approved? It's just that 8 days have already passed and it's not very clear why it's taking so long. I read that all people do, I understand that it takes time, but it says 7 days and approximately, and it has been 8.

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leafoAdmin3 years ago

Payout review time is typically around 7 to 12 days as noted on the payout page after you created the payout.

Our payout times are given as a range because we manually review all payouts. We can not offer a specific date when the transfer will take place. Different payouts may need different review time depending on various factors, including, but not limited to, fraud checks, identity verification, high risk transactions, and refund management. We ask that if you are still within the range of the listed duration then you wait before reaching out, as we process hundreds of payments a week. If there is an issue with your request that prevents it from being paid then we will reach out to you, otherwise the payout will be paid when our team is able to process it. Thanks

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Fexcron3 years ago

One payment is still being processed 19 days, the second 16 days, the third is still 9 days, but it seems to me and it will be stuck clearly for more days. I'll repeat that I read the warning that the review is being handled by people, but I am very reluctant to believe that there were no payments that were put in line after me but already successfully reviewed. If you are not able to maintain a clear review queue you should tell people about it. Otherwise it's just not serious.

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leafoAdmin3 years ago

We make no guarantee that payouts are processed in the order they are created. Your payments should be processed later this week, thanks for your patience.

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Fexcron3 years ago

It turned out that there was a problem and it is strange that you do not know about it. To withdraw to payoneer it is necessary that the amount should be at least 20$. This is not mentioned anywhere, and the withdrawal button allows you to withdraw the wrong amount... I have already created a thread about it. 

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No Time To PlayModerator3 years ago

I've let an admin know just in case, given the circumstances. Payout-related support tickets are supposed to have priority anyway.

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leafoAdmin3 years ago (1 edit)

Also, we’re in the process of updating the rules of the board. Please do not tile topics I need help, Support does not answer, etc. but instead describe the actual problem you are having, that way others who have similar problems are able to find a solution. I’ve updated the title of the topic here.

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firecat3 years ago(+1)

you could also do something about support email, why not add a program like https://freescout.net/ or https://www.opensupports.com/ this might help reduce lost mail. You may also need to program common questions since most users will ask them.

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