hmm. That's a shame. Have you tried latest drivers?
Uhh... Not sure what that is im a loser. I don't know much about computers wow what a loser am i. Actually, just realised I kept saying computer when I really mean hand-me-down laptop, I do that out of habit. So... I'm not sure if there is anything I or you can do :(
P.S. My computer laptop is an Asus Aspire S7 with a Core i5
If you go here you can get the latest sound drivers. https://www.acer.com/ac/en/US/content/drivers
Put in your serial number of model number, look for the Audio Driver, download it and run. It should auto-install. It might help?