Hi,
Thanks for the kind message. Unfortunately I can't help you with this unless I get more information from you. Please read the community rules and write back once you have all the details I need. I'd be happy to try and help you then.
Hello sir sorry to get you into attention but i successfully resolved this... It turn out my pirated windows 10 iso causing this
Now i am using win8 pro original version and your software is awesome! :)
Btw if i only buy the hd stream instead of buyimg the whole movie, i can still download the hd stream using the software?