Hello, thanks for playing! I am not sure what exactly happened in your play session, but there is only one character to control only at the first (tutorial) level [as you can see in screenshots, there are multiple levels].
The tutorial experience in my mind should be as follows:
The player selects a manager -> game asks the player to balance the office -> the player balances the office -> the game asks the player to make the manager work for an hour [the arrow should appear above the megaphone to indicate where exactly the manager should head to] -> the player sends the manager there and waits for an in-game hour [clock above should give the idea of in-game time] -> the second level starts.
The clock above is actually the timer that you should race against.
Please, if it's not too much of a problem, tell me what exactly was counterintuitive about my tutorial design. Once again, thank you for playing.