Did you just remove your paying customers downloads?
More like untrustworthy developer.
People paid to get access to the files.
Then you took away their access. You have their money, but they do not have the product they bought. There is no way a refund will not be issued unless you provide the people that paid you access to the content that they paid for. This should be common sense and reflected in consumer protection laws.
oh thats a scam right there on itch part, first of of, i dont have any of their money since 3.6$ from 29$ can not be paidout, I hope all itch servers burn in Hell,, it looks like your UI is designed to scam developers, They see GROSS REVENUE, but the acctual number is 1/8 of it, and itch default cut is 40%
You can change what you give to itch.io mate ~ you can give them nothing if you so wish.
If you think Steam is a more fair platform (which goes against the common opinion), feel free to put your content there instead. Steam take a much bigger cut (30% > 0%; You cannot change how much they take.) and require you to pay 100 dollars for a page.
Welcome to the difference between net and gross revenue.
Reading this might be a good start.
Just because you don't have 3.6$ in your hand doesn't mean itch.io didn't pay you 3.6$. You must reach at least 5$ before you can initiate a payout. What you have at the moment is a future liability for itch.io to pay you 3.60$ when the total reaches at least 5$ and you request a payout.
Also the default itch.io cut is 10%, lying will not help you. All lying about the default itch.io cut will accomplish is deplete your remaining goodwill.