Post by leafo in HTML5 Game: 403 error when accessing files in folders

Viewing post in HTML5 Game: 403 error when accessing files in folders

If this is for an HTML5 game, then you are probably running into one of two common problems:

File names are case sensitive on our servers. You must reference your game's assets using the same capitalization
Only use relative paths to reference resources in your zip. Since itch.io loads your game from a directory on our server, if you use an absolute path your game will look in the wrong place

We have information about the ZIP file requirements on our documentation: https://itch.io/docs/creators/html5#zip-file-requirements

Hope that helps. Tell me if you still aren't able to get it working.

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hby6 years ago (1 edit)

Hi leafo,

I double checked the case sensitivity and relative path, and it still didn't work. Could there be a bug somewhere dealing with (multiple levels of) folders?

Edit: Grammar

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hby6 years ago

I tried uploading the same .zip file with butler and it worked fine this time. Possible bug on the browser upload functionality?

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leafoAdmin6 years ago

Unlikely it's a bug, since butler and web zip uploads are processed the same way. It's more likely butler zipped the file with a different directory structure than how you did it manually, which may have been enough for the file paths to match correctly. Did you check the browser console when it was failing? If you see a 403 error then you can look at the path of the file on that error to see how you're referencing the file incorrectly. Thanks

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hby6 years ago

Strange. Butler didn't package the file for me. I was uploading the same zip file created by my own script.

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