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Hi, 

Yea that is a weird error to get. From my research it seems related to DirectX I would try to re-download the game again and see if it runs. Worst case is you may have to update directX some how. Though I would start off with wiping the folder and re-downloading. 


Hopefully this helps, 


C&D Cardboard Games.

(+1)

Hi it's now working!
We had Directx 12 installed which appears to be the latest version. Luckily running the tool from the MS website and restarting solved the issue.
Here's the article: https://www.lifewire.com/how-to-download-install-directx-2624489

Thanks for the help!