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I have the same thing - 0% on the tax form, 30% on my payouts page. It's not an issue yet as I don't have anything to payout, I assumed there'd be a delay between filling in the tax interview and validation but is this a wider problem?

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Can't say how wide. But you better take care of it now. Since the problems here are solved slowly.

I raised a support request, yet to hear anything back except an acknowledgement.

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Yes, it’s a wider problem. Only itch knows the details.

Validation is only requested when you start your first itch payout. But, it’s likely to fail for unknown reasons (see rest of this thread). Good luck.

I would advise using PayPal/Stripe payouts.

Direct comes with its own problems - I'm in the UK, so would have to deal with VATMOSS.

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Me too. But at least you’d have the money rather than itch sitting on it.

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The tiny amounts I expect to make aren't worth the extra hassle of dealing with VATMOSS. If it comes to it I'll switch to exclusive on DriveThruRPG and not bother with Itch at all. I get to test in 6 days or so when the current money reaches 7 days, so we'll see what happens then. :)

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Please do let me know!

ps: VATMOSS ended July 2021.

Not according to the HMRC website:

VAT accounting options for UK businesses supplying digital services to consumers in the EU

The place of supply will be where the consumer is located. You must either:

  • register for the Non-Union VAT MOSS scheme in an EU member state
  • register for VAT in each EU member state where you supply digital services to consumers

Ah! So it still exists outside of UK but not in UK. Indeed that is messy.

Yep. Not part of it, still have to pay it. Very messy, hence why I never do direct payments!