I have provided complete information. Which I provide to absolutely all sites. And never had a tax problem. Since the country of which I am a resident has an agreement with the United States for the avoidance of double taxation.
What information are you missing, complete the form submission? Now I have to pay tax twice! First in your system, then in Russia.
I reviewed your account and see that you did not provide a tax number when completing the tax interview. It is clearly written on our page where we onboard you for tax collection:
In order to be eligible for a reduced rate you must provide a tax identification number during the tax interview and live in a country that as a tax treaty with the United States.
Hopefully that answers your question
Typical payout time is 10-12 days after opening the request.
Please use our support system to discuss private account details. We do not discuss account specific details on our public message board. Thanks
My situation was resolved after 50 days, my payouts arrived shortly after the email saying things were resolved.
I had no part in the solution, no further information was needed from me, everything was itch-side.
No information has been given so far as to the nature or whereabouts of the problem.
Good luck everybody!
Mine has been like this since …2018!
For four years I wasn’t selling much at all, so I just used PayPal since they only take 25% rather than 30%.
But since April 2022 I’ve begun to sell many games so I really need to sort this out. I’m losing a lot of money.
I sent an email to support with screenshots. I’ve had confirmation that the issue has been received and reviewed, but so far there’s been no reply or resolution.
I just checked my profile again and my problem seems to be fixed. Apparently itch.io doesn't update the tax withhold rate in the tax rate setting itself but rather when you click the payout button it show that 15% tax has been deducted (which is still high for me)
I feel like your problem might be different than mine. Click on the pay now button. You might see the updated tax info too.
It’s been like this since 2018 because I competed the form correctly (it confirmed 0% withholding matched to USA/GB tax treaty) but the itch page still said 30% so I didn’t see any reason to start using itch payments.
Retaking the tax interview twice this week changed nothing, not even the date of the tax interview (still says 2018).
I’ve now been told by support that I should start using it regardless of the 30% warning, and upon my first pay out it will show 0% …somewhere.
I hope you can see what a poor user experience this is?
Hey, just want to note that I removed the link you shared. We don’t want that link to be public as we adjust our process around how we do tax interview retakes depending on the user.
both myself and itch have contacted the tax interview third party to find out why the interview that has no problems online is later flagged as not verified. That company stated 5 working days response time, but warned about it being longer due to COVID. Currently it’s 9 working days (13 real days) with no signs of life.
If I had to guess I would say this problem affects everybody outside of USA, but not everybody affected is bothered by it (they are happy to give a portion of their money away when they shouldn’t have to). I may be wrong about this.
You misunderstand.
My 9 real days is for a complaint to the tax identity interview provider.
My oldest payout is currently at 26 days.
The complaint process was started when my payout was 12 days, and escalated with the tax interview company the following day.
Hundreds of dollars of my earnings from the period during which I used itch payouts are in limbo due to this issue.
Since this came to light, I’ve stopped using itch payouts and am being paid direct through PayPal (immediately) and Stripe (7 days wait, but automatic) so at least I can pay my rent.
Can't say how wide. But you better take care of it now. Since the problems here are solved slowly.
The tiny amounts I expect to make aren't worth the extra hassle of dealing with VATMOSS. If it comes to it I'll switch to exclusive on DriveThruRPG and not bother with Itch at all. I get to test in 6 days or so when the current money reaches 7 days, so we'll see what happens then. :)
Not according to the HMRC website:
The place of supply will be where the consumer is located. You must either:
