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Two things you can try that are also mentioned in the manual:

- Make sure you don't have any other joysticks/controllers connected, that might cause a conflict.

- Make sure you uninstall vJoy and Smartpropoplus if you have that software on your computer, it installs a driver that messes with things.

This is the behavior I get when I simply plug in the controller and have nothing else connected and vJoy is not installed. I believe Smartpropplus doesn't apply to my controller, it's only for controllers that plug in through an audio cable isn't it? I read through the manual before posting on here and didn't see anything on there that could help. I was hoping you someone on here might have some piece of advice.