Tax information collected after a certain number of years must be re-collected to ensure everything is up-to-date. The third-party we use for tax collection had set the status to “Invalid” in their system creating the confusing message. We’re working on updating the communication on the payouts page to make it more clear what has happened. If you re-completed the tax interview then you should be good to go when one of our team members gets to your payouts again when they are reviewing for payout.
Now I can’t get any payouts and the ones that are pending suddenly have the 30% withholding applied as well (previously it was 0).
The withholding rate should reset back to what it was once our team gets a chance trigger the re-verification of your information, assuming you fully completed the tax form.
Thanks for your patience.