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you might have more than one dispute  ;-)

and please do consider informing yourself thoroughly before taking action that might make you liabel if you were in error. The fact that itch did not took action (yet) tells me, that they do not think you are right (yet), so it might not be as abvious as you think.

Yeah, they've already lost the chance of hosting any of my games by ignoring me and siding with a thief that stole money from me. Looks like they don't appreciate the actual creators.
I'm too old and petty to let people that wronged me slide. Let's see if I get petty enough with age to take my business elsewhere. I'm already on the edge of removing all of my free stuff just because one guy  abused my generosity.

This is frustrating yes. the lack of responses. I know for a fact that they do act on valid or valid looking   complains. That is why I assume that your complains are not as clear as you think they were

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They were promising a better environment for creators when I joined, I remember years ago, they came to the forum, talking about their new platform and how they will cater to our needs if we join. But I guess greed got the best of them over the years...
If you search `itch.io alternatives` , the main reason creators are unhappy with itch is: being ignored by support. Looks like they've forgot that without real creators, they won't have anything to make money from, other than stolen junk.