Thanks for the additional information. I was not aware of the extent you went to get in touch with us, definitely not handled well from our end. I’ll have to revisit our logs. I see the tweets you posted now, and I appreciate the effort you put into it, I’m extra sorry someone wasn’t able to respond to you from them.
Edit: I’m sorry if the frustration is evident in this post but I promise you I would not be posting this and engaging with you if it wasn’t a genuine issue
No worries, it’s fully warranted. I better understand the frustration you had. And once again, I’m sorry we weren’t able to get back to you sooner.