Just so we're clear: I pinged itch *repeatedly* over three or four days on twitter and got no response before giving up. I memed about it to try to pump up visibility, getting quite a lot of likes/RTs, which should absolutely have showed up on the social media manager's notifications feed. I pinged you on Mastodon and got no response. I went onto Discord and asked for help and got no response. Now, to be fair these are social media channels so I didn't *expect* any response from them in the first place, but don't direct people to them when you're clearly not monitoring them.
Edit: I'm sorry if the frustration is evident in this post but I promise you I would not be posting this and engaging with you if it wasn't a genuine issue. I did read all the available stuff on the website and on several other forums when I was looking for more contextual info. I did submit a support ticket, and got in touch with your social media. All these things you're saying to do, I did, and it didn't help - if you believe they should and they aren't, this suggests there is an issue there you might need to address internally.