Thanks for getting back to me so quickly on the HTML it's all the pics. here are my specs
Device name DESKTOP-4EV7FFA
Processor Intel(R) Core(TM) i7-10870H CPU @ 2.20GHz 2.21 GHz
Installed RAM 16.0 GB (15.8 GB usable)
Device ID 7ABACC6E-EB8A-42BA-957A-D2220F5554A1
Product ID 00325-82092-90204-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Thank you! You *may* only need steps 3 & 5, but the other steps should help make this whole process air-tight :)
1) Make sure your Windows is up to date (to make sure we are in a good starting position)
2) Press the Windows key, type "add or remove programs" and hit enter. Find Artifact in the list and uninstall it from there. (to start with a clean slate)
3) Download Visual C++ Redistributables Packages for Visual Studio 2013 (https://www.microsoft.com/en-us/download/details.aspx?id=40784), right click the downloaded file and Run as Administrator (making sure you have the basics)
4) Press the Windows key, type 'command prompt'. Right-click command prompt and Run as Administrator. Type 'sfc /scannow' and hit enter (repairs potential corrupt files)
5) Restart your PC
Please update me if the issue persists.
