Post by trc450 in Free game is not indexed yet

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Similar issue, game was listed 5-15 minutes, removed from listing, quarantined. Made support email about three weeks ago.

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No Time To Play1 year ago

Assuming you mean Tribe, if you have a ticket number I can ask an admin to check.

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trc4501 year ago

Yes, Tribe

No, I dont have one. I emailed to support@itch.io on 17th Titled: Game not showing in search

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No Time To Play1 year ago

Please check your spam folder. If you never received the automated reply with your ticket number, the e-mail might have been lost.

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trc4501 year ago

It has been weeks so it is gone if it ended there it is gone. Should I just send a new one?

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trc4501 year ago

It only keeps 10 days.

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No Time To Play1 year ago

Yes, you should probably send a new e-mail.

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trc4501 year ago

Out of curiosity, how long does it take to get automated reply?

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No Time To Play1 year ago

It should come back right away, like when you sign up to a new website for example.

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trc4501 year ago (1 edit)

Okay, it was probably the link I gave to the game that got the mail blocked. Without it I got the reply right away . Your request (160939).¨

@edit solved thanks.

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leafoAdmin1 year ago (2 edits) (+1)

Please do not hijack other people’s account with your own issue. Account visibility and restriction issues are specific to the account in question, generally you will want to contact support.

I highly recommend you review our adult content policy as well:

https://itch.io/docs/creators/faq#is-adult-content-allowed

Thanks

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