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itch.io Community » itch.io » Questions & Support

Free game is not indexed yet

A topic by MrDots Games created Jul 05, 2023 Views: 363 Replies: 14

This topic is archived. It is unlisted and no new posts can be made.

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MrDots Games1 year ago (1 edit)

hi,

we recently published one of our game here on itch.io, and we also received the confirmation mail about that. but our game is not indexed yet, it going to pass 20 days. we have followed all the rules about indexing. so now we would like to know about the status of our game, if possible.

peace,

Team MrDots Games

leafoPinned ReplyAdmin1 year ago (1 edit)

Looks like you have a previously suspended account. Creating new accounts to circumvent any restrictions placed on your account is grounds for permanent ban. As mentioned in the rules, all contact about account restrictions must take place through support.

Please make sure you also review our content policy for adult material: https://itch.io/docs/creators/faq#is-adult-content-allowed

trc4501 year ago

Similar issue, game was listed 5-15 minutes, removed from listing, quarantined. Made support email about three weeks ago.

No Time To PlayModerator1 year ago

Assuming you mean Tribe, if you have a ticket number I can ask an admin to check.

trc4501 year ago

Yes, Tribe

No, I dont have one. I emailed to support@itch.io on 17th Titled: Game not showing in search

No Time To PlayModerator1 year ago

Please check your spam folder. If you never received the automated reply with your ticket number, the e-mail might have been lost.

trc4501 year ago

It has been weeks so it is gone if it ended there it is gone. Should I just send a new one?

trc4501 year ago

It only keeps 10 days.

No Time To PlayModerator1 year ago

Yes, you should probably send a new e-mail.

trc4501 year ago

Out of curiosity, how long does it take to get automated reply?

No Time To PlayModerator1 year ago

It should come back right away, like when you sign up to a new website for example.

trc4501 year ago (1 edit)

Okay, it was probably the link I gave to the game that got the mail blocked. Without it I got the reply right away . Your request (160939).¨

@edit solved thanks.

leafoAdmin1 year ago (2 edits) (+1)

Please do not hijack other people’s account with your own issue. Account visibility and restriction issues are specific to the account in question, generally you will want to contact support.

I highly recommend you review our adult content policy as well:

https://itch.io/docs/creators/faq#is-adult-content-allowed

Thanks

No Time To PlayModerator1 year ago

@MrDots Your game is quarantined, please contact support.

MrDots Games1 year ago

hiya, sorry to bother you... we contacted support via mail but we did not receive any response about it and it's going to pass 5 days. we don't know how much it going to talk. can you give help me to speed things up? my request is [161008]

leafoAdmin archived this topic 1 year ago

This topic is archived. It is unlisted and no new posts can be made.