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Hi, I'm Sam. I apologize for the late reply as, in my country, we were preparing for the Lunar New Year and were busy getting ready for it.

I do remember you; you are one of our earliest supporters since the Dik Journey Early Bird phase. 😊

Thank you and your friend for your support.

Please don't worry about the refund.

Could you please help us so that we can assist you? This is not just for your benefit, but it is also an opportunity for us to address any disadvantages.

Firstly, could you please provide us with your PC configuration? This way, we can check if it is compatible with the game's system requirements.

Secondly, you can try updating the graphics driver card and K-lite codec pack to the latest version. We will send you detailed instructions in your email if you find it confusing.

Thirdly, regarding the issue, "To be clear, it is the games themselves that will not work. These are new computers that my friend and I have tried to play, each with two different games, and we have also attempted on other older computers, but they still will not work." This is because our key is only activated once and only on one device. If you want new keys to test on other devices, please let us know.

We just want to seek your help for development, not just for your sake but also for our improvement.

I'm looking forward to hearing your response.

I have already sent another Dik Journey Eb version and Lancelot Gold Edition to your email. Please check it out and let me know the results afterward.

Warm regards,
Gayeti-Unikorn 🌈🦄

P.S: For any issues or questions, connect with us on Discord: https://discord.gg/VanaDXNdZE, email (info@gayeti.com), or our social pages (Twitter, itch.io). We're here to ensure your experience is seamless.

(1 edit)

Hi,  

These games honestly don't work.No matter what I or my friend do,they have never worked,no matter what we try to do.

We downloaded the klite pack.We have updated our graphics cards too.

That did not help.These games just crash and crash.

Can you please just give a full refund for these four games in the amount of:

$49.36.

I really don't want to waste anymore of your time or mone or my friend's going back and forth,since the issue is not with the serial numbers at all.

The programs crash as soon as we try to open them and they don't work at all.

Pleae do the right thing and give me a full refund for these defective and incopatible games please.

Please give me, a full refund for these four games in the amount of:   $49.36.

Thanks,Robert Espinoza

I was not trying to play the same game on two different machines.   I was trying to make the games work.   

The four games that I purchased for myself and for my friend, crash a few minutes after I launch them.    

My friend has the same kind of problems.I purchased two copies of each of these games,for a total of four copies of these two games.  

 These games won't work on any device,that I try to run them on.    

The same problem happens with my friend and the two games that I boughtfor him as well.  

 The games crash and won't run at all,even before I can see any screen to enter the serial numbers.   

I have tried to wait and see if maybe these four games might work at some point,but they honestly seem to be incompatible with my computer and my friend's computer as well.  

The email address that I used to purchase the Lancelot and Dik Journey,from Itch.io and Gumroad for me is:

 

 The email address that I used to purchase the Lancelot and Dik Journey,from Itch.io and Gumroad for the two games that I bought as a gift for my friend is :  


  I bought both of these games as a gift for my friend and I sent both of these to  their email address:  

 

Can you please give me a full refund for the two,Itch.io purchases,for the,The Chronicles of Lancelot - 3D NSFW gay game, in the amount of,$14.69,for each of those two games,for a total of,$29.38.  

 Can I also have a refund for the other two games,that I bought within this last year,called,Dik Journey,from Gumroad.  

 I bought two of these as well,for,$9.99,for each of them,for a total of,$19.98.   The total refund for all four games should be:  $49.36.

  Thanks,Robert Espinoza  

 Lastly,    I already sent you this same message on your,Itch.io support page for these four games,but I thought it would also be a good idea to send it to you directly,by email too.


P.S.I removed the email addresses,since this is a public message.

(2 edits)

Hi,  

These games honestly don't work.No matter what I or my friend do,they have never worked,no matter what we try to do.

We downloaded the klite pack.We have updated our graphics cards too.

That did not help.These games just crash and crash.

Can you please just give a full refund for these four games in the amount of:

$49.36.

I really don't want to waste anymore of your time or mone or my friend's going back and forth,since the issue is not with the serial numbers at all.

The programs crash as soon as we try to open them and they don't work at all.

Pleae do the right thing and give me a full refund for these defective and incopatible games please.

Please give me, a full refund for these four games in the amount of:   $49.36.

Thanks,Robert Espinoza

I was not trying to play the same game on two different machines.   I was trying to make the games work.   

The four games that I purchased for myself and for my friend, crash a few minutes after I launch them.    

My friend has the same kind of problems.I purchased two copies of each of these games,for a total of four copies of these two games.  

 These games won't work on any device,that I try to run them on.    

The same problem happens with my friend and the two games that I boughtfor him as well.  

 The games crash and won't run at all,even before I can see any screen to enter the serial numbers.   

I have tried to wait and see if maybe these four games might work at some point,but they honestly seem to be incompatible with my computer and my friend's computer as well.  

The email address that I used to purchase the Lancelot and Dik Journey,from Itch.io and Gumroad for me is:

 

 The email address that I used to purchase the Lancelot and Dik Journey,from Itch.io and Gumroad for the two games that I bought as a gift for my friend is :  


  I bought both of these games as a gift for my friend and I sent both of these to  their email address:  

 

Can you please give me a full refund for the two,Itch.io purchases,for the,The Chronicles of Lancelot - 3D NSFW gay game, in the amount of,$14.69,for each of those two games,for a total of,$29.38.  

 Can I also have a refund for the other two games,that I bought within this last year,called,Dik Journey,from Gumroad.  

 I bought two of these as well,for,$9.99,for each of them,for a total of,$19.98.   The total refund for all four games should be:  $49.36.

  Thanks,Robert Espinoza  

 Lastly,    I already sent you this same message on your,Itch.io support page for these four games,but I thought it would also be a good idea to send it to you directly,by email too.

P.S.I removed the email addresses,since this is a public message.