Since you asked, when you say “I’m sorry” in both of your comments that phrase comes off as being used as a buffer for wanting to say something condescending and passive aggressive. The tone in your comments still try to make them out to be as if they are in the wrong to be upset and an “apology” doesn’t automatically debuff that.
So if you want to apologize with sentiments along “I’m sorry you feel that way,” don’t, because that is a non-apology. An apology comes from recognizing WHY someone is upset, acknowledging something upsetting did happen without putting the other person down, and not trying to come off as mean-spirited about it.
Even in your comment to me, there is still the tone of trying to absolve responsibility for the tone and words used because you “don’t know what it’s like” and claim ignorance. I suggest reading through the other reviews without any intention to criticize the words of dissatisfaction from others or defend the game and try to see it from their perspective and even replace those triggers with something else that upsets you to see if you can relate. If you want to still play the “I don’t get it” card, that’s something you need to work on yourself, not some random person on itch should be teaching you.