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(+4)

We've ended up uploading all of our 'physical games' rpgs as Books because that seems to be the only product type that displays the whole cover in the thumbnail. Not sure if that has relevance here, but I thought it worth a note.

That's the only category that TTRPGs fit under, currently. 

Admin(+2)

I don't think that's a good solution, unless you think your games are books.

I've changed the logic for how physical game covers are cropped so they work like books since it seems many people have other aspect ratios for their covers.

(+2)

I mean, the games we have up on here are also books; RPG books. They're both "physical games" and "books", if you define them by their form. If you use the stricter definition offered for the book category on itch, e.g., "tells a story" it's a bit muddier. 

At this point I've also got, like, dozens and dozens of entries, so it'd be some work to go through and recategorize them all...

(+2)

if you mean the thumbnail in search results, you might need to look at the Metadata tab and add graphics under Promo Images. I built a template for creating them quickly, it’s linked from my profile.