Do you have a Discord? People could report issues to you much easier than trying to find the itch.io page or posting a discussion on Steam. A lot of indie devs utilize this method these days. It's also a good place for people to discuss the game itself, which is good for collecting a fandom, which is good for promotion. ... Just a suggestion.
Ceaseless Duality
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Pale Spectrum - Part Two of the Book of Gray Magic comments · Posted in Pale Spectrum - Part Two of the Book of Gray Magic comments
This probably isn't the best means of contacting the dev, but I'm not too familiar with how itch.io works and can't figure out if there's a "contact" button somewhere.
Anyway, I'm a curator from the group Otome Lovers on Steam who was given a key for the demo, but it doesn't download. There isn't a file attached, if that makes sense.
I'd download the demo from here, but I don't think Steam will allow a curator review unless the demo is played through Steam.