itch.io

Itch has been problematic for me as distribution platform, and I haven't been able to get them to work with me to solve some issues yet. I hope this changes, but until then I just have the free version available here.

This was an error that's fixed in the EP3v1.03 patch available on Patreon. You may have downloaded the game from somewhere else as it's not updated.

Alternatively, if you back up before the error occurs >> go into the game options >> unselect "Show Unavailable In-Game Choices". This should be a workaround to avoid the error. After you pass the error point, you may turn that option back on if you wish.

It's currently going steady after a problematic summer. There's no timeframe yet for the next release other than the very broad term "this year."

Currently donations here work and are always appreciated, but it's something I need to review in the future to see if it's still worthwhile with the fees occurred. Unfortunately, Itch provides so little revenue/incentive that it's hard for me to take time away from other priorities to investigate. There's just a lot of other things I'm juggling now and I didn't want to add this on top of it all lol.

Sorry, but yes I'm aware. The short answer is there are issues with Itch, which haven't been addressed by their service department the last year, that dissuade me from using their platform other than hosting a demo version. If they ever get back with me and can fix them, then I can offer more here.

The problem arises where there is no communication about the actions taken and the reasoning why. When our only procedure is to contact support for help, yet you get ignored, it's entirely frustrating and lends the idea they don't give a damn.

I can't guess on the specifics of why it happened to you. At least in my case I was initially notified of a complaint that Itch was being irresponsible, but somehow that became my fault.

Sorry to hear about your situation, but Itch Support cannot be bothered to provide any sort of communication. Over 2 months they have failed to respond to three different queries, and there appears to be no way to receive help otherwise.

I hate to keep bugging you about this, but you're the only one of authority who's responded. Have you spoken to someone from Itch? What does it take to get any sort of communication from support? I've tried to be patient and not bombard them with nagging followup emails, but I'm going on 7 weeks now and this level of neglect seems absurd.

Yes, it was already posted here: 160929

Is there a way to speak with an admin or get a response from support? I haven't heard anything from them in over 5 weeks now.

From what I can tell the ticket number is 160929.

The email notification didn't indicate Itch did any sort of investigating; all it said was they received a complaint report and they forwarded it to me. The other email that denied the file size increase only stated it was due to an open case on my account.

The beginning of the game starts 2 months before the characters graduate. While it's generally accepted that teens will be 18+ at this time, it's explicitly stated in the description to avoid the ambiguity. There are other much more popular games I've played on this site that are similar in this regard.

In any case, the complaint was worded accusing Itch of distributing adult content to minors, not that the game contained underage content.

I have had a game distributed for several months and recently requested additional space for an update. I was told it was denied based on a single complaint that Itch was distributing adult content without age verification of the consumer, rather than any violation of my own. The game is categorized under adult content and marked as NSFW, so from what I understand I've done all I could on the distribution front.

Following this I noticed the game was no longer indexed (not showing up in browse or direct search) and not receiving the traffic it used to.

I had responded to both the denied request and the complaint to explain the above information and also confirming the game does not include (or imply) underage sexual content, just in case they thought that was the problem. This information is even stated in the product description and in-game.

At this point it's been over three weeks with no response and I don't know what action to take next. Is this standard practice for Itch to penalize devs/creators based on one complaint without any investigation? And is there something I'm missing that's not explained here (https://itch.io/docs/creators/getting-indexed) that will get the game indexed again?

In case you haven't seen it, an email was sent to you that can hopefully bring this to a close. Thank you.

I do not force anyone to pay anything; I am not the tax man. Patreon is the primary support site for this product and offers multiple subscription tiers with optional extras. The main game will always be the main game. Anything beyond that is additional work to create and not everyone has been interested in it; therefore it's available separately in higher tiers. This is explained on the game page information as stated previously. I'm sorry if you don't understand, but not everyone is entitled to free extra work.

EDIT: Additionally, if the problem you actually have is that you don't wish to pay extra on Patreon because you already purchased the game here, I'd be happy to work out a solution. But if you only wish to complain to me then I'm afraid there's nothing else I can do to help.

What is available here on Itch is the complete Episode 1. You appear to be upset about Bonus Content which is explained under the Patreon Section. "Bonus Content was created as an exclusive add-on perk for Patreon members." In other words: it was made for Patrons who wish to have something extra for supporting the project at a higher tier/cost. It is nothing that's required to play or understand the story.

Actually, I did have the Episode version in the game title. When I removed that it now appeared in the search results. Weird it was causing the issue, but your reply did assist in me testing some things. Thanks for your help!

I guess I don't understand why a search for exactly "Trouble at Home" doesn't bring it up, while you get several "home sweet home" that come up among other things. What would cause a search of the exact title to not appear in the results? (edit: spelling)

To start, I have reviewed the article about getting indexed and could not find a reason why my game is missing. The first version of the game was originally posted in July (browser only) and had one major update in September (browser and download). I tried emailing support, but after 3 days I have not gotten a response as of yet.

The game does include some NSFW elements, but I have that content enabled on my account and it's still not visible in searches. Is there a way, or someone who can help, with getting the game indexed? Thank you!

Link to game for reference: https://coolkittyrhymes.itch.io/trouble-at-home