Contact them on Discord, they're working on fixing it.
Spoon_Elemental
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A member registered Mar 09, 2022
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Alright, just wanna confirm that Horubrain is working to rectify everything that went down with the full vs deluxe situation so this doesn't blow up into something stupider. Mistakes happen and Horubrain is a new indie dev, so I'm just glad they're trying to make it right.
If you bought the full game before Deluxe came out I would recommend contacting them on Discord.
I appreciate that you're trying to resolve this, but throwing money at me to give me a free copy of the Deluxe edition isn't the solution, and the fact that you seem to think it is shows that you're completely misunderstanding the issue. I like this game and I just want HoruBrain to treat the people who supported it early on with a modicum of respect. Telling us that we don't have access to the full version of the game when we purchased it while it was called the full version is a slap in the face, and I would rather they acknowledge that instead of making excuses to justify it. Otherwise it feels like we're nothing more than a dollar in their pocket. I don't want to be treated that way because it makes it hard for me to enjoy their work while feeling like they don't care if we enjoy it. Somebody else paying for the game to shut me up won't resolve that.
I know I can't force them to fix this issue, I just don't want to begrudge somebody who is making something I like. A persons feelings toward the creator of a work are always going to get mixed in with their feelings towards the work itself for better or for worse. I just want it to be for better so my experience with this game isn't soured.
Edit: Horubrain is fixing it. If you bought the full version before Deluxe was a thing contact them on Discord.
Just gonna leave this here for the dev.
https://itch.io/docs/creators/quality-guidelines#do-not-upload-misleading-conten...
Note that it says "Statements about included content that doesn’t exist". If you sell something called the full version of the game and then lock the people who purchased it out of the full scale of content then you are flagrantly making a misleading statement about the content of what is being sold. Changing the name of that version to no longer be called the full version AFTER the fact does not change that your customers purchased it under the premise of it being the full version.
I really like what you're making here and I contributed money because I had faith that you were going to make it even more interesting, but you're spitting in the faces of your customers on what appears to be your first ever project by essentially taking away what you sold them. You still have a chance to fix this, and I really hope you do because I like what you're making. This appears to be your first ever project, and how you resolve this situation is going to shape how people view you in the future and whether or not they trust you to make quality games. You do NOT want the first impression you leave with the gaming community to be that you're dishonest and untrustworthy because that's going to shape everything about how people view and engage with you as a developer.
For your own sake and because I want to see what you do in the future I hope you can see the sense in this. I'm not asking you to make the Deluxe version the same price as the standard version or to reduce the price. I'm asking you to treat it as the full version and make sure the people who paid for the full version early on are able to receive what you implicitly promised them by calling the version you sold them the full version.
There are several ways for you to rectify the mistake you've made, and the earlier you do it the better it will look for you in the future. And for the love of God, please don't make the mistake of trying to cover up your screw up instead of making it right. That will absolutely destroy any positive image people have of you in the future.
That doesn't retroactively fix things. The full version was the only version available when we got it. Everybody who got the full version at this time paid what they believed would be the full price. It's one thing to require the price increase of everybody who came in after you announced it, but everybody who supported you from the get go has to pay 3 times the initial cost if they want to see everything. You're exclusively screwing over the early adopters. Paying the $10 difference is not an option, and even if it was, we were led to believe at the time of our purchase that we would be getting everything for the price we were paying at the time. Clarifying it for us now does not fix the damage already done.
The people who paid for the full version before you announced the deluxe version need to be given access to everything.
So why did you advertise the $9.99 option as the full version and then proceed to lock everybody who paid for the "full" version out of the "deluxe" version? If we're locked out of content unless we pay more then the full version is not the full version. You mislead everybody who paid $9.99 for the full version of the game by making a more expensive option with more content. If I have to pay more money to access future content I did not buy the full version of the game. If it's not the full version, then don't call it that. It's literally in the file name. I'm not paying an extra $20 for more content when what I purchased before it came out is explicitly called the full game.
For clarification to anybody just now finding this game, the "Deluxe" version did not exist when the "Full" version was released, so no I did not just overlook the deluxe version. It wasn't an option when I purchased the full version and there was no implication I would need to pay more money to access future content. Calling it the full version implies that it will in fact have all of the content released.