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[Solved] Payout not recieved: "funds will be returned to the sender" - from Paypal

A topic by Sparsha created Jan 13, 2021 Views: 391 Replies: 4

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Hi,

In my country Paypal receives payments only after upgrading to the Business account.
I got my payout sent to Paypal about 15 days ago. At that time I did not have the Paypal Business Account.
So I received an email from Paypal like this: "Before we can deposit the funds into your account, we need a bit more information about your account or recent transactions."...."Please provide the missing information by 28 January 2021, or the funds will be returned to the sender."

As soon as I received this email, I sought support from the Paypal community and upgraded my account to the Business one.
Now I am even receiving newer Payouts from itch. But my first Payout is not coming. :(

So my main Question is, if I do not receive the Payment from Paypal within 28th January 2021 and the funds are sent back to itch.io, how can I redeem my payment back?

(I had sent an email regarding this on 5th Jan, to itch support but didn't get any reply :( I know the support staff got really overwhelmed)

Thanks

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No Time To PlayModerator3 years ago(+1)

If the funds show up in your Itch.io balance again, you can simply request a new payout later. Hope this helps.

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Sparsha3 years ago

Ok so when the Payments are sent back to itch, the balance will show up again. Thanks so much. I feel so much relieved :)

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leafoAdmin3 years ago(+1)

It looks like the payment was returned sooner than 30 days, so we’ve gone ahead and resent it.

Tell us if you need anything else, thanks.

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Sparsha3 years ago (2 edits)

Thankyou so much :D ! I am so happy I recieved it!! Love itch.io! ❤

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