Hello,

I've contacted support 8 days ago also replied to my mail for a remind 4 days ago. But still have not received any answer from them. I don't know how long should I wait to get a response. But once one of the moderators told me that it worth reminding unanswered emails.

Different support tickets have different priorities, our team is processing tickets daily. I’m sorry you haven’t gotten a response yet. We ask that you don’t create topics like “support not responding,” as described in the rules.

Thanks for your patience

The issue is solved now

Thank you so much!