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how do i get my money

A topic by fishy created Apr 09, 2021 Views: 349 Replies: 6
This topic is archived. It is unlisted and no new posts can be made.
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i just got money from some one and i have chosen collected by itch after 56 days i didnt get my money why

Moderator

Because you have to request them. And for that you have to first connect a PayPal or Payoneer account. See in your settings.

i saw the settings my paypal is connected and theres no requests it says 

Initiate new payout

You don't have any payments available for payout

 

Moderator

Perhaps because someone just bought your game for the first time less than a week ago. All money is first held for a week in case a refund is requested, or there's some other issue. Please wait for a few days.

Admin (1 edit)

The payment on your account was refunded because a dispute was opened. You set the page to draft so you effectively disabled access for the buyer.

Please use a descriptive title for you topic as described in the board rules, or we will lock your topic.

Thanks

i just make it back public

Admin (2 edits)

The payment had already been refunded due to the opened dispute by the buyer.

Also, I highly recommend not selling blank pages, as our support team will immediately side with the buyer if there are any issues. It’s impossible for us to determine the legitimacy of what is being sold if there is no information available.

I’m going to lock this topic now since you have not updated the title as requested.

Thanks

Admin archived this topic