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itch.io Community » itch.io » Questions & Support

Files that are not available

A topic by MariaParraGames created Jul 26, 2021 Views: 785 Replies: 5
Viewing posts 1 to 4
MariaParraGames3 years ago(+1)

I am fairly new to itch.io. I have uploaded 2 projects without problems (one free and one paid) and a few days ago I uploaded another one for payment but it tells me that the files (which the buyer would have to download) are not available.

I have tried to upload other projects (both paid and free) and it always tells me the same thing, that the files are not available.

I have already sent an email to the technical team but I imagine they will take a long time to respond. Does anyone here know what the problem could be?

Reply
Afloof.devModerator3 years ago

Are you able to share a screenshot of what your uploaded files configuration look like in the “Edit Game” tab?

I noticed on your other projects you uploaded individual png files. I’m not sure if that would be an issue, but did you maybe use an unusual file format that would cause this? Or maybe uploading too many files?

In general, I find it a better experience to upload a zip file containing all the files, especially if an average user is expected to get most/all of them.

Reply
MariaParraGames3 years ago

Hi Dark, thanks for responding so quickly!

Here is the screenshot. In this project, as there are many files, I uploaded it in a zip but in the tests that I have done later to see if the problem was using a zip, it also tells me that our files are not available. It doesn't matter what extension the files are.

Reply
Afloof.devModerator3 years ago(+1)

Everything looks right in the picture, so not sure what would be causing this.

I’ve mentioned this to an admin, in case it’s something obvious that I’m not aware of.

Reply
leafoAdmin3 years ago(+1)

You have “Disable new downloads and purchases” enabled on your page. Scroll to the bottom of the edit page and check there

Reply
MariaParraGames3 years ago

It was that!!! I have fix it!! Files can now be downloaded!! Thank you very much leafo !! Thanks to both!!

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