Hi, everyone! 

I'm trying to add some people from my jam as judges so that they can vote, but for some reason, their profiles don't show up with the usual username.itch.io format. They're only accessible using a itch.io/profile/username link, and it's not possible to add accounts with such URLs to jams as judges. One person has changed their username/URL, but that hasn't fixed the problem, either. Some additional information: Both persons have posted a game, and at least one of them has made several posts to their own jam submission page.

Does anyone know what could be going on and how we might fix it? Many thanks in advance!