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itch.io Community » itch.io » Questions & Support

username.itch.io URL format not showing up?

A topic by incorrigible created Nov 11, 2022 Views: 365 Replies: 4
Viewing posts 1 to 2
incorrigible2 years ago

Hi, everyone! 

I'm trying to add some people from my jam as judges so that they can vote, but for some reason, their profiles don't show up with the usual username.itch.io format. They're only accessible using a itch.io/profile/username link, and it's not possible to add accounts with such URLs to jams as judges. One person has changed their username/URL, but that hasn't fixed the problem, either. Some additional information: Both persons have posted a game, and at least one of them has made several posts to their own jam submission page.

Does anyone know what could be going on and how we might fix it? Many thanks in advance!

Reply
leafoAdmin2 years ago

It’s hard to say what’s going on without specific examples of what you are trying to input. I would double check to make sure you have their proper URL, ensuring that it’s not an older URL that points to a new one via redirect.

Reply
incorrigible2 years ago

Thanks for your response!

To take the makephilosophy account as an example: Whenever I click on their username on their jam submission page, I'm taken to a URL with the following format: https://itch.io/profile/makephilosophy 

Even when I manually input a URL in the other format (i.e., makephilosophy.itch.io), I'm automatically redirected to the first URL. When I try to input either of them on the Contributors & Judges panel for my jam, I get an error that claims this account doesn't exist.

I hope this additional information is helpful! And thanks again for your time.

Reply
leafoAdmin2 years ago (3 edits)

You will have to type in the full URL, including https:// if you want it to find an account by link, eg. https://makephilosophy.itch.io/

Alternatively, you can type in just their username: makephilosophy

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incorrigible2 years ago

That worked! Thank you so much.

Reply
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