Every time I download the game and I choose a love interest and begin customizing my avatar, the screen always freezes when it asks me if I'm finished.  I try deleting and redownloading but it does the exact same thing. Is this a bug or something? How do I solve this?

I was having the same issue, but through some trial and error I got it working. I'm on Mac, so this may or may not work if you're on PC. I got the game running by downloading the itch app and installing the game through there. Upon trying to launch it, the app gave an error message and couldn't open the game, so I clicked on "see in Finder" and went into the game files and ran the executable file called "nwjs." For some reason, that seems to have worked. I hope this helps!! If you're on PC, you could try the Steam version -- it's Windows-only for some reason, but maybe it works better?

Ok thanks! I have a Mac too so I'll try that!

The customization part rarely works on Mac versions, hence why I don't officially support it. The game is trying to save and overwrite an image when you customize your character, but Mac doesn't allow third party apps to make such changes to your files, so it's being blocked.