I know this isn't really what this page is for I'm just sort of finding myself out of options.
I have a support ticket that's been open for two weeks now regarding over $1600 of payments that payoneer refunded to itch due to an issue on their end with account verification that has since been solved, but are still simply marked "paid" on itch's end. I've received no response from itch beyond the automated ticket, --> this is kind of important and I'm relying on this money as part of... being alive. <-- I don't really know what my recourse is if this is simply not answered? I have no confirmation that the issue is still even being looked into, if it's run into complicated blockers, or if you're dealing with a lot of tickets at the moment, etc, just radio silence. I can't view the ticket online or even confirm it is still open.
I don't really know what I should do or who I can contact.
ticket is: 159684