Hi, I have tried to request payout to collect my game earnings but now it has been 22 days and the payouts still "in preview". I have sent email to itch support but there is no answer. I never had something like this before, usually it only takes 13 days for payout to complete, just as stated in the guide that payout only takes 7-14 days. Is there something wrong with my account?
Also I can share the payout ID here provided that's not private information