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Trouble with Image Display and Downloads on itch.io

A topic by MarkLovesHorrorGames created Oct 24, 2023 Views: 1,528 Replies: 10
Viewing posts 1 to 5
(1 edit)

I've been experiencing some issues while trying to use itch.io recently. When I visit the website, I've noticed that the thumbnails and images are not displaying properly, and I'm unable to download games. I've tried refreshing the page and clearing my browser cache, but the problem persists. I've also tested it on different browsers, and my internet connection is working perfectly fine, so it doesn't seem to be on my end.

I'd appreciate any guidance or assistance on how to resolve this issue. Thank you.

Admin

We had some intermittent issues with our image processing server. Services should be restored now. If you uploaded any images, it’s not necessary to re-upload them.

Tell me if you are still encountering any issues.

Thanks

All is good now thanks!

Deleted 229 days ago
Admin

Can you explain by what you mean that it isn’t displaying on the project page? Is there a broken image there, or no image at all? The theme of the page can control if a cover image appears on the project’s page.

Ah, it was a theme issue, thanks!

Hello, the issue of images not downloading and not loading has resurfaced. Is there a fix for this?

Is this issue related to the ISP?

Can I ask for the OP if what country are you in? I'm in the Philippines and I'm having the same problems. Images are not loading and unable to download games unless the Alternate download link is in the Download page. Is it ok if I provide a screenshot?

(1 edit)

I'm from the Philippines and I have this issue too, and my only fix so far is using a VPN.

Images on itch aren't loading for me too.  And I'm not sure if it's just me but I also can't upload images.

Same issue for me. It just started a week or so ago where all the images are broken. I tried clearing my cookies, switching browsers, even connecting to a different wifi/ISP doesn't work.  I don't know about downloading games because I haven't tried to yet.

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