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Emailing Reward Tiers doesn't allow send?

A topic by AirkSeablade created Dec 05, 2023 Views: 242 Replies: 3
Viewing posts 1 to 2

I am attempting to send an Email to everyone at a specific reward tier on my project. I go to Interact -> Email, and create a new mail. I fill in all the fields and select the reward tier from the list. When I select it, it shows that there are 138 people in that tier. But when I click "send" on the email, I get an error that says "no recipients".  Nothing I can do seems to make any difference.  I can send a preview mail to myself no problem.

Also note that this is DIFFERENT from the error you get if you leave the recipients field entirely blank -- that one says "recipients must be a string".

I email support about this nearly a month ago, but have heard nothing about it except for the single automated reply I got when I initially reached out.

Is anyone else seeing this behavior?

Admin

Sounds like a bug from your description. Possibly related to rewards only as we have people sending out emails regularly with no issues that I’m aware of. I sent a reply to your support message to collect more info.

Thanks! Responding momentarily.

Hey; Here we are 45 days later, and this appears to be broken. 

Is there any additional information I can provide that would help?

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