You need to post a ticket ID if you need to make a request for an account specific issue. You get this in the receipt email when you contact support. Please make sure you read the rules before posting. Thanks
Generally speaking, if you are not receiving a transactional email from itchio, like a email code verification, it is because your email provider is rejecting emails from us. Alternatively, if you have ever reported a transactional email from itchio in your mail account, then you are blocked from recieving emails permanently.
Itch.io uses email two-factor authentication, proof: https://imgur.com/a/RA3JawT
It's mentioned in the documentation here: https://itch.io/docs/advanced/two-factor-authentication
