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TaxIdentity: Support not responding about address update

Original title: Support has been ignoring me for weeks (Tax Information)

A topic by Egads created Jul 17, 2024 Views: 246 Replies: 1
Viewing posts 1 to 2

For the past few weeks now, support has been ignoring me when verifying my address. Everytime I submit a form, a few days later I get an email saying my address was invalid and that I should submit documents to prove it. So I send them said documents, only to get nothing in response. Last time I emailed them was 3 days ago.

I'm kinda lost on what to do now ^^;

Admin (1 edit)

The support team for our tax identity verification service is a separate company from itch.io. You will have to wait for them to get back to you when they process your information. Sorry we can’t do anything else.

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