Hi Guys, 

I'm looking for some help, I've been trying to release a game on itch, but it tells me that I have too many files in the archive. Reducing number of files is not really an option without having to re-write a major chunk of the code. I've tried writing about this in a relevant topic https://itch.io/t/144349/html5-files-limits-are-bugging-me and I have written to the support email, as suggested on the publishing page, about a week ago but got no response. Do I have any options left to me? I've really been looking to release the game on itch first, as it has an awesome community.

I have tried to contact someone for help for just about 2 weeks now. 

I tried forum, I tried official email listen in the project release instructions, heck, I even tried twitter. I have been polite and patient.

I have spent some 4 years making the game, it's not a joke or a hobby to me. 

If my experience is anything to go by, itch has a serious problem when it comes to developer support. Without said support this seems not to be viable platform to release a game on. 

TL;DR;

itch.io - you're dropping the ball. hard.

Hi! Sorry for the delay in answering this. Our admins must have missed your post, it happens sometimes. I brought it to their attention this time. How many files do you have? The limit can be increased manually on request.

Sorry I missed your request. I've bumped your limit up. Thanks

I appreciate your help guys, the game is now released: https://lazy-cat.itch.io/ex-nihilo

thanks a lot!