There is a game I would like to have refunded, and while I know it is very unlikely that the request will be granted, I figure I may as well try.  However, when I went to do so, I got an error message about the email being undeliverable - it appears that the email which itch.io lists as the official game support email is down.  In this situation, is there some other way in which I can request the refund (ie, through the itch.io staff instead, even though it normally doesn't work that way)?