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2+ month from I write to support and got no response

A topic by AnemiGames created 39 days ago Views: 196 Replies: 4

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I wrote to support with first game issue in 1th September. Wasn't issue fixed (never and still till this day it is) - said "wait". When I had the same issue with another my game - I wrote to support email 12th of november. NO ANSWER AT ALL.
The first ticket number (from the 1st September): 227380
The second ticked number (from 12th November): 239465
Why itch.io support team ignoring request and issues?

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hechelion39 days ago(+1)

What has been said several times is that the Itch staff only responds if they need information from you. That is, they can either look at your ticket, review it and fix it or determine that it is resolved and not inform you.

Many things are resolved or answered within a week and other cases can take longer.

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AnemiGames39 days ago

I wrote several times with the same issue. No response and no "fixed" for months. Months. Not days or even weeks