Skip to main content

Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

Unable to upload

A topic by Artoost created 7 days ago Views: 70 Replies: 8
Viewing posts 1 to 2

For some reason i'm unable to upload a banner for my profile and whenever I try it tells me this, "Screenshot.png - Timed out checking file, are you sure it was an image file?" I checked and it was in the correct format and was able to be viewed in the photo editor.

Admin (2 edits)

Are you sure it’s actually a png file? And not something like a bmp file with the extension renamed to png?

Secondly, you might want to confirm that the filesize and dimensions aren’t incredibly large. If you end up figuring it out post here.

It was a jpg but it didnt work with that format so i changed it to png. This is also happening when I try to upload a cover image for my game. The file dimension was 966 x 400

Admin (1 edit)

And what was the error message when you tried to upload the jpg version?

It said: "Timed out checking file, are you sure it was an image file?" I found a solution just now though, I can upload the images i want through itch.io's desktop app but not through the website.

Admin

What browser are you using?

Chrome

Just the regular chrome browser

Here's some more context on what the error is